New in 2022! You can enjoy ACE online! 

 

Digital ACE will have the option of viewing a LIVE STREAM of the in person ACE Main Stage sessions as well as Digital ACE breakout sessions focused on Fixed Ops solutions. 

DIGITAL ACE OCTOBER 19

8:30 AM – 8:35 AM

LIVE STREAM Welcome to ACE - John Scholes

Welcome to Canada’s largest conference & exhibit hall, the Automotive Conference & Expo 2022 is focused on giving you the tools and resources to fuel your success forward. 

A Toronto born radio & TV personality. John spent nearly 20 years as an on-air host at Q107, Canada’s largest heritage rock station. In addition to countless spins of some of the greatest songs in the annals of rock music, John also continues to host numerous talk shows on 640 Toronto and stations in Vancouver, Ottawa, Calgary, and Edmonton. 
From behind the mic to in front of the camera, John hosts several TV shows for clients on Global & CTV respectively. Add that to voiceover and emcee duties, and he’s pretty much in bed by 8pm every night!!

 

8:35 AM – 9:20 AM

Electrical Safety

Presented by the Electrical Safety Association, learn what key pieces of information customers NEED to know about electrical safety. With high demand and unclear direction, consumers are at risk of damaging their newest investment and creating a negative experience with EVs. Use this session to become the expert your customer needs.

9:20 AM – 10:05 AM

Brought to you by Kijij Autos! ACE Demo Theatre is your chance to get the most exciting updates, products and services our exhibitors have to offer in under 2 minutes.

10:05 AM – 10:35 AM

Take a break and explore the ACE Digital Platform. Visit our sponsor’s section, virtual tradeshow and resource section. 

10:35 AM – 11:35 AM

Maximizing Shop Production Part 1A

Limited capacity! This course is a two module virtual session. The focus of this workshop is to identify opportunities to maximize your dealership’s bay capacity. Technician Capacity and areas of opportunity for improvement are examined. We will review your productivity and efficiency performance compared to industry guides. The goal of this course is to focus on improving shop production. This in turn could help to reduce wait time for customer appointments.  Listed below are the topics we will be covering:

  • Available Hours to Sell
  • Current Shop Production
  • Shop Capacity Based on Efficiency
  • Technician vs. Stall Utilization
  • Solutions to improve bay production

 

11:35 AM – 12:35 AM

Marketing and the soft-sell approach Part 1A

Limited Capacity! This course is a two-module virtual session. The focus is on how to promote the Service Department’s products, by adding value in the client’s eyes. During this course we will examine various ways to appeal to clients which will lead to increased sales. We will utilize the four P’s of marketing; Product, Price, Place, and Promotion. We will examine techniques that can be used to successfully increase your chances of gaining the sale. The course will conclude with various tag-lines and ideas that you can implement in different months throughout the year. Listed below are the topics we will be covering:

  • Lead-in questions
  • Product, Price, Place and Promotion
  • The big three Questions
  • Asking for the business

12:20 PM – 1:30 PM

Connect with fellow virtual viewers through the ACE Digital Platform. 

1:35 PM – 2:35 PM 

Maximizing Shop Production Part 1B

Limited capacity! This course is a two module virtual session. The focus of this workshop is to identify opportunities to maximize your dealership’s bay capacity. Technician Capacity and areas of opportunity for improvement are examined. We will review your productivity and efficiency performance compared to industry guides. The goal of this course is to focus on improving shop production. This in turn could help to reduce wait time for customer appointments.  Listed below are the topics we will be covering:

  • Available Hours to Sell
  • Current Shop Production
  • Shop Capacity Based on Efficiency
  • Technician vs. Stall Utilization
  • Solutions to improve bay production

 

2:35 PM – 3:35 PM

Marketing and the soft-sell approach Part 1B

Limited Capacity! This course is a two-module virtual session. The focus is on how to promote the Service Department’s products, by adding value in the client’s eyes. During this course we will examine various ways to appeal to clients which will lead to increased sales. We will utilize the four P’s of marketing; Product, Price, Place, and Promotion. We will examine techniques that can be used to successfully increase your chances of gaining the sale. The course will conclude with various tag-lines and ideas that you can implement in different months throughout the year. Listed below are the topics we will be covering:

  • Lead-in questions
  • Product, Price, Place and Promotion
  • The big three Questions
  • Asking for the business

3:35 PM – 3:45 PM

Quick Break! Get ready for our Day 1 Closing Keynote session. 

3:45 PM – 4:45 PM

Live Stream Chris Hadfield: Preparing for the Unexpected: How to Manage Through Complexity and Change

Spaceflight is an unforgiving business, with industry success riding on every launch and event. Being a commander of a spaceship means facing the highest of stakes — human lives, irreplaceable and expensive equipment, and worldwide scrutiny. Having commanded the International Space Station for months off planet, Colonel Chris Hadfield is experienced in managing people, complexity, and change under extreme circumstances. Surrounded by life-threatening risk, his daily routine was to prepare for and solve worse-case scenarios, from both a team and leadership perspective. Hadfield draws from his experiences and lessons learned during his 21 years in the astronaut corps to share the best strategies and tactics to help individuals, teams, and leaders prepare for and meet the challenges of our rapidly changing world. Key topics include managing stress, leading under pressure, encouraging collaboration amongst diverse teams, redefining norms, and more. Using multiple examples from his tremendous career, he illuminates the necessity for both preparation and reaction to complex change.

DIGITAL ACE OCTOBER 20

9:00 AM – 9: 10 AM

ACE Day 2 Live Stream Welcome!

Welcome back to Day 2 of the 2022 Automotive Conference & Expo!  

9:10 AM – 10: 10 AM

Deloitte Presentation on Consumer Expectations Shaping Your Fixed Ops Department

A study surrounding what your service center customers have come to expect. New practices they’ve embraced, new technologies they anticipate, and what services they value most. conducted by Deloitte and presented by Ryan Robinson.

10:15 AM – 11:15 AM

Maximizing Shop Production Part 2A

Part 2 of this in depth workshop. The focus of this workshop is to identify opportunities to maximize your dealership’s bay capacity. Technician Capacity and areas of opportunity for improvement are examined. We will review your productivity and efficiency performance compared to industry guides. The goal of this course is to focus on improving shop production. This in turn could help to reduce wait time for customer appointments.  Listed below are the topics we will be covering:

  • Available Hours to Sell
  • Current Shop Production
  • Shop Capacity Based on Efficiency
  • Technician vs. Stall Utilization
  • Solutions to improve bay production

 

11:35 AM – 12:15 PM

Marketing and the soft-sell approach Part 2A

Day 2 of a two-module virtual session. The focus is on how to promote the Service Department’s products, by adding value in the client’s eyes. During this course we will examine various ways to appeal to clients which will lead to increased sales. We will utilize the four P’s of marketing; Product, Price, Place, and Promotion. We will examine techniques that can be used to successfully increase your chances of gaining the sale. The course will conclude with various tag-lines and ideas that you can implement in different months throughout the year. Listed below are the topics we will be covering:

  • Lead-in questions
  • Product, Price, Place and Promotion
  • The big three Questions
  • Asking for the business

12:15 PM – 1:30 PM

Excellent Opportunity to explore the virtual tradeshow or chat with fellow virtual attendees

1:30 PM – 2:30 PM

BDC Evolution 

2:30 PM – 3:30 PM

Maximizing Shop Production Part 2B

Limited capacity! This course is a two module virtual session. The focus of this workshop is to identify opportunities to maximize your dealership’s bay capacity. Technician Capacity and areas of opportunity for improvement are examined. We will review your productivity and efficiency performance compared to industry guides. The goal of this course is to focus on improving shop production. This in turn could help to reduce wait time for customer appointments.  Listed below are the topics we will be covering:

  • Available Hours to Sell
  • Current Shop Production
  • Shop Capacity Based on Efficiency
  • Technician vs. Stall Utilization
  • Solutions to improve bay production

3:30 PM – 4:30 PM

Marketing and the soft-sell approach Part 2B

Limited Capacity! This course is a two-module virtual session. The focus is on how to promote the Service Department’s products, by adding value in the client’s eyes. During this course we will examine various ways to appeal to clients which will lead to increased sales. We will utilize the four P’s of marketing; Product, Price, Place, and Promotion. We will examine techniques that can be used to successfully increase your chances of gaining the sale. The course will conclude with various tag-lines and ideas that you can implement in different months throughout the year. Listed below are the topics we will be covering:

  • Lead-in questions
  • Product, Price, Place and Promotion
  • The big three Questions
  • Asking for the business