AUTOMOTIVE CONFERENCE AND EXPO
April 10-11, 2019 | Niagara Falls, ON DEALER REGISTRATIONEXHIBITOR REGISTRATIONKEYNOTE SPEAKERS
DENNIS MOSELEY-WILLIAMS
Retail Trends
WEDNESDAY APRIL 10
9:15 AM – 10:00 AM
MITCH JOEL
Business Transformation,
Digital Marketing Expert
WEDNESDAY APRIL 10
1:45 PM – 2:35 PM
RICK HANSEN
Canada’s
“Man In Motion”
WEDNESDAY APRIL 10
3:45 PM – 4:45 PM
RAMONA PRINGLE
Technology Expert
CBC
THURSDAY APRIL 11
9:45 AM – 10:45 AM
MARK MESSIER
Leadership Coach
NHL Hall of Famer
THURSDAY APRIL 11
1:30 PM – 2:30 PM
BREAKOUT SESSIONS
MARK FRYER
Ontario’s violence and harassment legislation in the Workplace
WEDNESDAY APRIL 10
11:10 AM – 11:50 AM
COLLEEN HARRIS
Driving Customers from your
Dealership Website to your Service Bay
WEDNESDAY APRIL 10
11:10 AM – 11:50 AM
DEREK SLOAN
Improving F&I Processes to Meet Changing Customer Expectations
WEDNESDAY APRIL 10
11:55 AM – 12:45 PM
JOHN RUBLE
How to Increase Sales
by Using AI Powered Assistants
WEDNESDAY APRIL 10
11:55 AM – 12:45 PM
MARK BOWDEN
Control the Conversation and Connect with your Customer without saying a Word
WEDNESDAY APRIL 10
2:40 PM – 3:35 PM
BRI NEWMAN
Shift Internal Processes
to Engage & Retain Employees
After Day 1
WEDNESDAY APRIL 10
2:40 PM – 3:35 PM
DAVID FOUTZ
Creating
a Customer-Centric
Operating
Philosophy
THURSDAY APRIL 11
10:50 AM – 11:40 AM
ERIN KERRIGAN
The Current
and
Future State of
Auto Retail Transactions
THURSDAY APRIL 11
10:50 AM – 11:40 AM
IAN CRUICKSHANK
The Way Car Buyers Choose Dealerships Has Changed, What are You Doing to be Competitive?
THURSDAY APRIL 11
11:45 AM – 12:30 PM
ALEXANDRA VALENTIN
The Ritz-Carlton
Leadership Center Memorable Service Experience
THURSDAY APRIL 11
11:45 AM – 12:30 PM
