April 10-11, 2019 | Niagara Falls, ON


Tuesday, April 9

8:00 AM – 5:00 PM:    Exhibitor Move-In, Halls A,B,C

12:00 PM – 2:00 PM:   Exhibitor Lunch

2:00 PM – 5:00 PM:     Exhibitor Move-In, Hall D

Please Note: Exhibitor’s must be fully moved-in no later than 5pm. 

Wednesday, April 10

8:00 AM – 9:00 AM:       Registration and Breakfast, Expo Hall

9:00 AM – 9:15 AM:        Welcome Remarks & Industry Outlook, Hall E

9:15 AM – 10:00 AM:      Keynote Speaker Retail Trends, Dennis Moseley-Williams, Hall E

10:05 AM – 10:50 AM     Demo Theatre, Hall E

10:50 AM – 11:10 AM      Networking & Coffee Break, Expo Hall

11:10 AM – 11:50 AM      Breakout Session: Driving Customers from your Website to your Service Bay, Colleen Harris, CDK –  Hall E

11:10 AM – 11:50 AM      Breakout Session: Sexual Harassment in the Workplace, Mark Fryer, Loopstra Nixon, DPs & GMs Only – Maple Room

11:55 AM – 12:45 PM      Improving F&I Processes to Meet Changing Customer Expectations, Derek Sloan, Sym-Tech – Hall E

11:55 AM – 12:45 PM      How to Increase Sales at your Dealerships Using AI Powered Assistants, John Ruble, Conversica – Maple Room

12:45 PM – 1:45 PM        Networking Lunch, Expo Hall

1:45 PM – 2:35 PM          Afternoon Keynote Speaker Mitch Joel, Business Transformation – Hall E

2:40 PM – 3:35 PM          Breakout Session: Bri Newman, Shift Internal Processes to Engage & Retain Employees after Day 1, Maple Room

2:40 PM – 3:35 PM          Control the Conversation and Connect with your Customers Without Saying a Word, Mark Bowden, Hall E

3:35 PM – 3:45 PM           Networking & Coffee Break, Expo Hall

3:45 PM – 4:45 PM          FEATURED Keynote Speaker, Rick Hansen –  Hall E

4:45 PM – 6:30 PM          Cocktail Reception, Sponsored by Toronto Star, Expo Hall

 7:00 PM – 11:00 PM        ACE Kick-Off Party, Margaritaville

Thursday, April 11

8:45 AM – 9:45 AM          Breakfast, Expo Hall

9:45 AM – 10:45 AM        Keynote Speaker Preparing the Next Generation for a Changing World, Ramona Pringle –  Hall E

10:50 AM – 11:45 AM       Breakout Session: David Foutz, Creating a Customer-Centric Operating Philosophy – Maple Room

10:50 AM – 11:45 AM       The Current and Future State of Auto Retail Transaction, Erin Kerrigan, Kerrigan Advisors – Hall E

11:50 AM – 12:35 PM        The Way Car Buyers Has Changed, What Are You Doing to be Competitive? Ian Cruickshank, LeadBox – Maple Room

11:50 AM – 12:35 PM         Memorable Service Experience, The Ritz-Carlton Leadership Center – Hall E

12:35 PM  – 1:30 PM          Networking & Lunch

1:30 PM – 2:30PM              Closing Keynote Speaker, Mark Messier – Hall E

2:30PM – 3:00 PM             Closing Remarks, Hall E

We’re kick’n it off with
canada’s most iconic rock banD &
Juno award winner

WED APRIL 10TH, 7:00 PM TO 11:00 PM

Get ready to rock it out!


Sponsored by the




Canada’s first ever Men’s Doubles, Olympic Gold Medallist.  8 Time Grand Slam Doubles titles including back-to-back Wimbledon, back-to-back French Open titles.  Nestor is the third Men’s Doubles player to complete the Career Golden Slam.  In January 2016, he became the first player to record 1000 ATP Doubles Match wins.  Started playing tennis when he was 11 years old.


Kingston, Ontario born native and inductee of the Hockey Hall of Fame Doug Gilmour’s hockey career spanned 20 season’s in the NHL, where he played for St. Louis, Calgary (where he won a Stanley Cup), Toronto, New Jersey, Chicago, Buffalo and Montreal.  He represented Canada 3 times during his career and was a member of the ’87 Canada Cup.  #93 uniform was retired by the Toronto Maple Leafs in 2011.


This Hockey Hall of Famer is a 5 time Norris Trophy winner who played 21 seasons in the NHL.  He currently holds the career records for most games played; most goals scored; most assists; most points; highest points per game of all defensemen in the NHL.  Has been named to 19 All-Star teams and has played internationally for Canada.  He played for Boston for most of his career and won the Stanley Cup with Colorado.



Drafted 4th overall by Toronto in 1984, Al spent 7 seasons with the buds. A four time All-Star Iafrate set the ’93 record for the hardest slapshot.  Clocking in at 105.2 MPH, he held that record for 16 years.   In 12 seasons in the NHL Al played 799 games, scoring 152 goals with 311 assists.  Al played for Toronto, Washington, Boston and San Jose during that time he also set the mark with hockey’s best hairdo – The Mullet!

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